GET IN TOUCH

Phone lines are open 9.00 am - 5.00 pm Mondays - Fridays. 

Emergency Number: 07854 914 984 (existing clients only). Please leave a message if necessary.

All appointments must be pre-arranged.

IMK Solicitors also services nearby towns and cities such as London, Bedford, Wellingborough, Banbury, Oxford, Cambridge, Leicester, Coventry and Birmingham.

COMPLAINTS PROCEDURE

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance we suggest that you raise these concerns with the lawyer dealing with your case, who will try to help and clarify where there is any confusion. Alternatively, you may contact their supervisor who supervises the handling of your case which is Harleena Basi. We encourage complaints to be in writing, but they do not have to be. You will be given an opportunity to provide further information and there will be a detailed investigation followed a detailed response.

A copy of our full written complaints procedure is set out below and covers what to do if we cannot resolve your complaint and how you can contact the Legal Ombudsman or to the SRA if the complaint concerns our behaviour. Please click on the link below for IMK Complaints procedure.